Wake up, dev.

# Choose Your Pill #

💊🔵 Take the blue pill — believe SLAs always work, flows never fail, and the update set was moved to QA.

💊🔴 Take the red pill — stay, and see how deep the GlideRecord goes.

There’s a reason you’re here. Maybe it was a missing variable. Maybe it was a Flow stuck in “Waiting for Condition”. Or maybe… you just followed the white rabbit.

ServiceNeo is not your usual ServiceNow blog. It’s a space for curious minds who want to explore ServiceNow with creativity, clarity, and a bit of fun.

Tutorials, concepts, tips, and experiments — written in English and Brazilian Portuguese.

And remember: If We're gonna deal with agents, let them be AI — not Smiths.