Hello! My name is Daniel Dias

Impersonating ServiceNeo

ServiceNow architect, developer, and occasional caffeine-fueled problem solver.

I’ve been working with ServiceNow for over 9 years, building smart catalog items, automating complex workflows, and integrating with systems that sometimes speak a different language (literally and technically).

I created this blog to share tips, tricks, and ideas — with a dash of humor and zero corporate jargon.

If you’ve ever stared at a Flow that should work but doesn’t, or found peace in a well-structured table, you're not alone.

This is ServiceNow — unplugged, slightly sarcastic, and way more fun than usual.