I just got back from Knowledge 2025 in Las Vegas – ServiceNow’s biggest global event – and what an incredible experience it was!

I had the honor of representing ALPAR this year, diving deep into the future of digital workflows and the power of AI within the ServiceNow platform. Over four intense days, I had the opportunity to connect with brilliant minds, explore new features, and witness firsthand the direction ServiceNow is taking.

This event reaffirmed why I love working with ServiceNow and how excited I am for what’s coming.
Huge thanks to ALPAR for the opportunity! ❤️🥇

https://www.alpar.com.br

Let’s keep pushing boundaries. The future is totally AI-driven — and it’s already here.

#Knowledge25 #ServiceNow #AI #Agents #CSDM #ITSM #EnterpriseArchitecture

👾 Key highlights from the event 👾

## AI Agents everywhere ##

✵ The Agentic AI Marketplace​– anyone can build and publish AI Agentics!
✵ AI Agentics collaboration: these intelligent agents can now work together, sharing skills and knowledge to accelerate outcomes.
✵ Hands-on insights into Partner Finder, Dex Solutions, and AI Voice Bots.
✵ A closer look at Workflow Data Fabric and the new Zero Copy capability.
✵ Introduction to Desktop Assistance – a ServiceNow agent right on your desktop.
✵ Learned more about CSDM 5.0 and the upcoming ITSM roadmap.
✵ Impressive innovations in Enterprise Architecture Workspace.
✵ A sneak peek into how AI is embedded in the backend.
✵ Discovering real-world success stories, including a powerful CMDB-to-CSDM migration case, from a Japanese company.

One badge. Unlimited sessions. Eternal coffee. Here’s a sneak peek of what the event was like!

Put AI to work for people!

"AI is only as powerful as the platform it is built into" - that was the key sentence of the Knowledge 2025.

Real impact with AI doesn’t start with algorithms - it starts with the right foundation. You need a platform that unifies your data, adapts to your business, and puts intelligence at the core of every process. When AI is built into the fabric of your organization, your teams are free to innovate, act faster, and focus on what drives real value.

Let the bots handle the boring stuff - your people have more important things to do… like pretending they understand how AI works. 😂